TSI - Project Management Training and Services   Satisfaction GuaranteeTSI strives for 100% customer satisfaction! If there is a problem with your order, product, or service please review these guidelines. Personal Orders and Refunds:Self Study Materials
Unfortunately, used or open items which are determined to be not resalable by TSI, will not qualify for reimbursement. Cost for the return of any Home Study Course, Workbook, CD, DVD's, Posters or other products is the sole responsibility of the consumer. Shipping charges will not be refunded. The actual shipping charge may be higher than our rate initially charged. Upon receipt of returned materials, TSI will evaluate the materials to determine resalability. Should it be determined the items do not qualify for a refund, TSI will process the refund, via a credit or check within six to eight weeks of our receipt of the materials. Course Cancellation:If for any reason a customer needs to cancel a program, they must contact TSI Customer Service at 1-972-770-0900, at least five business days prior to the program start date. "No shows" will result in full liability for the entire course price. E-Learning:Pay by credit card through online reservation. Up to one year to complete classes; no refunds. If class is not completed within one year of reservation, entire class payment is forfeited. Public Classroom Learning: Ultimate PMP® Exam Prep Course (5-Day, Nights or Weekend) - Pass on Your FIRST Try Less than .01% of the students who completed our Ultimate PMP® Exam Prep Course have taken us up on this guarantee. Our goal is obviously to ensure that you pass the PMP® Exam on your FIRST attempt-and we are extremely effective at helping you accomplish this. But if you have successfully completed the entire TSI class and passed our final exam with a 75 or above and you take the PMP® Exam within 2 months (60 days) of completing our Ultimate PMP® Exam Prep Course and do not pass, TSI will provide you with the following support:
* Students must notify TSI in writing within thirty (30) days of failing the exam, or the guarantee outlined above will not be honored. ** If you fail the exam and choose to retake our Ultimate PMP® Exam Prep course, the course you retake must be based on the same edition of the PMBOK® Guide as your original course.
Ultimate CAPM® Exam Prep Course (3-Day, Nightsor Weekend) - Pass on Your FIRST Try Less than .01% of the students who completed our Ultimate CAPM® Exam Prep Course have taken us up on this guarantee. Our goal is obviously to ensure that you pass the CAPM® Exam on your FIRST attempt-and we are extremely effective at helping you accomplish this. But if you have successfully completed the entire TSI class and passed our final exam with a 75 or above and take the CAPM® Exam within 2 months (60 days) of completing our Ultimate CAPM® Exam Prep Course and do not pass, TSI will provide you with the following support:
* Students must notify TSI in writing within thirty (30) days of failing the exam, or the guarantee outlined above will not be honored. Payment & CancellationPay by credit card through online reservation or by check to True Solutions Inc. If paying by check, non-refundable deposit for 20% of course fee is required 30 days prior to class start date. Payment in full must be received seven days prior to class start date. For student cancellations more than 15-30 days of class start date, 20% deposit is non refundable; remaining 80% will be refunded within 30 days of cancellation. For student cancellations less than 8-15 days of class start date, 20% deposit is non refundable; 30% cancellation charge applies; remaining 50% will be refunded within 30 days of cancellation. For student cancellations less than 8 days of class start date, 20% deposit is non refundable; 50% cancellation charge applies; remaining 30% will be refunded within 30 days of cancellation. In the event TSI cancels a class for any reason, funds paid as deposit or course fees will be refunded or the student(s) rescheduled for a subsequent class, at no extra charge. Private/On-site Classroom Learning:Deposit is 25% of course fee due 30 days before course; remaining 75% and other material costs are due upon completion of class. Trainer travel expenses and/or other contractual costs are due within 10 days after class completion. * If deposit is not received 30 days before course, the reservation is cancelled. If rescheduling is required by the client, deposit will apply to a subsequent class. In the event TSI cancels a class for any reason, funds paid as deposit or course fees will be refunded or the student(s) rescheduled for a subsequent class, at no extra charge. | ||
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TSI's 100% satisfaction policy permits refunds if you are not satisfied with the product. All self study items are fully refundable within 30 days of the purchase. Unopened items, and items determined to be resalable will qualify for reimbursement of product cost minus a 15% restocking fee.